![]() For this service, please contact us by phone or email on: Our press office deals with editorial enquiries from print and broadcast journalists. Our Complaints Procedureis available to download. We try to resolve complaints fairly and as quickly as possible. You can also put your complaint in writing by sending it to the above address (please include the relevant department in the address) and we'll investigate. If you need to make a complaint please email us at alternatively you can call us on 08. We always try to give you the best possible service, but we know that occasionally problems can occur. Policies purchased on or after 1st November 2021 Travel Insurance (if shown on your UIA Home Insurance policy schedule) Single and Multi Trip Cover Travel Insuranceĩam to 5:30pm Monday to Friday, Saturday & Sunday Closed Policies purchased or renewed before 1st November 2021 If you have a question about Travel insurance you can get in touch with us by phone or email. UIA exchange information with other insurance companies and the police to prevent fraud. Give us a call on 08 or email us at you have a question about Home insurance you can get in touch with us by phone, email, post or even in person.įor quality and protection purposes, your call will be recorded. If you think that you might find it difficult to make your monthly payment to us, please call our customer service team straight away and we'll do what we can to help you. We understand that your financial circumstances might have changed recently and how unsettling this must be, but try not to worry. Please select what you would like to contact us about: In particular, we also want to thank our employees for their dedication to delivering high levels of service and a smooth transition of the business at an unsettling time, it is very much appreciated. We want to thank our members for their custom and support of the Society over the years. If you have a policy starting with UIN and wish to discuss your policy, please call 08, Monday-Friday 9am to 5pm or visit For all other contact numbers, please see the list at the bottom of this page. ![]() If you have a policy starting with a number and wish to discuss your policy, please call 08, Monday-Friday 9am to 5pm. by direct debit) this will not happen and you must make alternative arrangements. So, from 15th July 2022 the Society stopped taking on new business or renewals and if your policy is due to auto-renew (e.g. When it is time to renew your policy, you will have the option to renew your policies with a leading insurance supplier that will carry the UIA brand and values. However, the approach we are taking will ensure that your current insurance cover with UIA will continue in full until your existing policies expire. These changes will mean that, on expiry of your existing policy, your insurance will need to be moved to another insurer as UIA (Insurance) Limited (trading as UIA Mutual) (the Society) will no longer be offering insurance. I am writing to update you on actions taken to address the strategic issues facing the Society which were approved at the AGM (September 2022). Unite is in the process of reviewing an endorsed Provider for Home, Motor, Pet and Travel Insurance and an update will follow. ![]() Unite update on home, motor, pet and travel insurance
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